Refund Policy

Return & Refund Policy – Pakthentic.com

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

1. Return Eligibility

To qualify for a return, your item must be:

  • Unused and unworn

  • In the same condition as received

  • In original packaging

  • With all tags attached

  • Accompanied by proof of purchase

Used Product Policy (Partial Refund)

If the item has been used and you still want a refund, you are eligible for a 50% refund, and you may keep the product.
(This will be approved after verification.)

2. How to Request a Return

To start a return, contact us at:

📧 contact@pakthentic.com

If your return is approved, you will receive:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items sent without requesting a return first will not be accepted.

3. Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The product is damaged

  • The product is defective

  • You receive the wrong item

We will evaluate the issue and resolve it as quickly as possible.

4. Non-Returnable Items

Returns cannot be accepted for:

  • Perishable goods

  • Custom or personalized products

  • Personal care items

  • Hazardous materials

  • Flammable liquids or gases

  • Sale items or gift cards

If unsure, contact us for clarification.

5. Exchanges

To exchange an item:

  1. Request a return

  2. Send the item back once approved

  3. Place a new order for the replacement

This is the fastest way to receive your desired item.

6. Refunds

Once your returned item is received and inspected, we will notify you about the approval status.

If approved:

  • The refund will be issued to your original payment method

  • Bank/card processing times may vary

If a refund is delayed longer than usual, contact us at:

📧 contact@pakthentic.com